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FREN
Business UnitDigitalisation, programme management, training

Transforming services, with the people who run them

Digitalising procedures, programme management, change management and training: we support your teams from design through to adoption.

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  • Drupal and bespoke solutions
  • Method proven in the public sector
  • Trained, self-sufficient teams
Digitalise a service Portals and procedures Go paperless with mail, case files and approval workflows; offer your procedures online. View service Steer and support Requirements and change management Scoping, specifications, supplier management and team adoption. View service Train Users and administrators Self-sufficient teams on every solution deployed. View service
Our services

From idea to live service

Modernising is not just about a tool. We guide your teams from the paper process to the online service, all the way to adoption.

Digital transformation

Drupal and bespoke

We scope, build and support: every project is designed with the staff and users who will use it.

Request a demonstration

Paperless processes

Digitise mail, case files and approval workflows.

Drupal websites and portals

Multilingual institutional websites, secure and easy to maintain.

Service portals

Offer online procedures to your users and customers.

Programme and requirements management

Scoping, specifications, supplier selection and management.

Change management

Adoption, internal communication and staff support.

Training

Make your teams self-sufficient on every solution deployed.
Our method

A digital project, step by step

Start from how people work, not from the tool

We map existing processes and the pain points of staff and users, then set priorities and specifications.

  • Workshops with business teams
  • Process mapping
  • Specifications and schedule
Discuss your project
Drupal
Reference technology

The CMS of public institutions

Open source, multilingual, secure and extensible: chosen by many governments and universities worldwide.

Our Drupal projects
Bespoke
Development and integration

When the need goes beyond the standard

Business applications, integrations and automation built with your teams and documented to last.

Discuss your needs
Client results

Measured at our clients

Digital transformation
70 %
Of procedures now completed online
"The new Drupal portal has cut queues, and our teams publish content themselves."
DC Communications DirectorPublic administration
Digital transformation
320
Staff trained and self-sufficient on the new platform
"Change management made the difference: the teams adopted the tool within weeks."
SG Secretary GeneralMinistry

A service to digitalise?

The Digital Transformation team replies within 48 hours and offers an initial scoping workshop.

Contact the teamEmail us